Create Account and Manage Plans

Getting Started with a FireHydrant Account

You can get started with FireHydrant by creating a trial account using your professional email ID. This gives you a free account with all Pro plan benefits for 14 days to explore the platform.

To create your account, you'll need a professional email address and the ability to access your email for verification.

Create Your Trial Account

Go to the FireHydrant signup page
Enter your professional email ID and click Continue

Check your email for a verification code
Enter the verification code and click Continue

Enter your account details and click Create

Once your account is created, you'll be redirected to the Welcome page where you can start monitoring incidents and alerts.

Initial Setup and Integrations

To get the most out of FireHydrant, you can optionally set up integrations during onboarding:

Chat Integration — Connect Slack or Microsoft Teams to manage incidents without leaving your collaboration tool
Video Conferencing — Integrate Zoom, Google Meet, or Webex to automatically create meeting bridges for incidents
Project Management — Connect Jira, Linear, Asana, or ServiceNow to track follow-up work

For detailed setup instructions, see the Onboarding Integration Quickstart.

Access Your Billing Information

To view and manage your trial account details, go to Settings > Billings and Usage > Manage Billing. On your first visit, you'll need to log in with your FireHydrant credentials.

From the billing page, you can:

View your trial status and remaining days

Upgrade to a paid plan when you're ready
Configure add-ons to increase responders and viewers

Understanding FireHydrant Plans

FireHydrant offers three flexible plans designed to support teams of different sizes and incident management needs:

Free Plan

When you first sign up, you receive a 14-day trial with full access to Pro plan features at no cost. If you don't upgrade after 14 days, your account automatically converts to a Free-forever plan with limited capabilities.

The Free-forever plan is ideal for small teams evaluating the platform.

Pro Plan

The Pro plan includes a comprehensive set of features for streamlined incident management:

Full incident management capabilities
On-call scheduling and alerting (Signals)
Service Catalog for tracking dependencies
Runbook automation
Security and team administration
Professional support with defined response times

You can subscribe to a Pro plan online or by contacting our sales team. The Pro plan is billed yearly and allows you to customize the number of responders and viewers based on your team size. You can also add optional add-ons to extend capabilities.

See Contacting Support for Pro plan support response times by priority level.

Enterprise Plan

The Enterprise plan is designed for large organizations requiring advanced capabilities:

All Pro plan features
Custom pricing and feature configurations
Dedicated support and account team
Enterprise-grade scalability and reliability
Advanced security and compliance options

The Enterprise plan is only available by contacting our sales team, who will work with you to customize a plan that meets your organization's needs.

Managing Your Subscription

Upgrade to a Paid Plan

To upgrade from your trial account:

Go to Settings > Billings and Usage > Manage billings
You'll see the All Subscriptions page
Click Buy Plan to purchase a Pro plan

Purchasing a Pro Plan

The Pro plan purchase flow includes:

Select your currency from the available options
Choose your team size by entering the number of responders
Review available add-ons and select any that match your needs:
- Additional responders and viewers
- Premium support options
- Custom features
Review and complete checkout — FireHydrant supports yearly billing only
Enter your payment details to finalize your subscription

Contacting Sales for Enterprise

To explore the Enterprise plan:

Go to Settings > Billings and Usage > Manage billings
Click Manage Plan, then Switch Plan
Under Enterprise, click Contact Us
Enter your organization details and submit the form

Our sales team will reach out to discuss your requirements and create a customized Enterprise plan for your organization.

Billing and Renewal

Billing Frequency: FireHydrant supports yearly billing only. You'll be billed annually for your subscription.
Subscription Management: You can manage your subscription, view usage, and update your billing information from Settings > Billings and Usage > Manage billings
Plan Customization: Both Pro and Enterprise plans can be customized. Contact our sales team to discuss adding responders, additional features, or other adjustments to your plan.

For questions about your subscription or billing, reach out to our Support team.