Resolving Incidents

Once you've fully fixed issues and feel comfortable closing out the incident, it's time to Resolve the incident.

From Slack

In Slack, you can run the /fh resolve command. This aliases to the /fh update modal, but it sets the Milestone to Resolved for you. Alternatively, you can run /fh update and change the Milestone to Resolved yourself and click "Update."

From Command Center

In the Command Center, you can click the "Resolve incident" button as well as transition the Milestone to Resolved by clicking on the dropdown. Both will close out the incident and log the appropriate timeline events.

Conditions and Runbooks

Resolving the incident will halt most Runbook steps. The exception to this is if any of your steps have been configured for Resolution and post-resolution conditions (e.g., When Incident Milestone is Retrospective Completed, for example).

So, for example, if you have a Runbook step that automatically runs every 30 minutes to remind your Incident channel to post updates, that step will automatically cease repeating when you resolve the incident. If you don't want this, then ensure you have explicit conditions in there, such as "If current milestone is one of... [list all of them, including Retrospective Started and Retrospective Completed]".

See Incident Milestones and Runbooks Basics for more information.

Next Steps

• Look at Conducting Retrospectives and see how FireHydrant keeps your responders focused when reviewing incidents
• Read more about Runbooks Basics and how automation and conditions work in FireHydrant
• Learn about Archiving Incidents, Reopening Incidents, or retroactively logging past incidents