Create a Follow-Up Jira Cloud Issue

This Runbook step will automatically create a Follow-Up in the incident along with a corresponding Jira Cloud issue and link the two items together. Learn more about managing Follow-Ups.

This is not to be confused with Create a Jira Issue, which creates an incident ticket representing the FireHydrant incident in Jira.

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Note:

This is currently supported for Jira Cloud only.

Prerequisites

• Ensure you have configured Jira Cloud integration and configured a project to create the issue in

Configuration

This Runbook step supports all of the same fields as Create a Jira Issue:

• Name - A name for the step, which will be seen when browsing the Runbook and its steps on incidents
• Project - Which Jira project to create the ticket in. You'll need to have configured the project in FireHydrant. To learn more, see Jira Cloud docs.
• Ticket Summary - The name of the follow-up issue*
• Ticket Description - A longer description and more detail for the issue*
• Assign Ticket to a Role - Assign the ticket to the user assigned to a specific FireHydrant incident role. This step requires that users have linked their Jira and FireHydrant accounts

* These steps support Template Variables