Create Microsoft Teams Incident Channel

Organizing your communication is critical during an incident. FireHydrant gives you control over if and when a centralized channel is opened for your incident.



  • At this time, FireHydrant supports only one primary incident channel created and tracked in the timeline per incident.

Configuring the step

MS Teams "Create Microsoft Teams incident channel" step

MS Teams "Create Microsoft Teams incident channel" step

This Runbook step creates an incident channel in Microsoft Teams. The Name field supports Template Variables.

Channel Naming Conventions

Some examples of channel naming conventions our customers use:

  • incident-{{ number }} will, for example, become incident-42. This is the default
  • -inc-{{ date }} will become -inc-2019-10-22
  • {{ incident.severity }}-incident-{{ name }}-{{ date }} will become sev1-incident-bobbys-big-spill-2019-10-22
  • -inc-{{ date | replace: '-', '' }} will become -inc-20191022