Posting Updates

Throughout an incident, responders typically post updates on the status of remediation. Incident updates are more formal updates about the remediation status and are often posted to status pages. FireHydrant supports this via Incident Updates/Notes.

Via Slack

There are multiple commands available for posting updates in Slack (all open the same modal)

/fh update
/fh add note # alias
/fh post     # alias
Slack Update modal

Slack Update modal

Via Command Center

In the Command Center for the incident, navigate to the Status Pages tab. The internal status page will always be available to post updates. External status pages can optionally be posted to, but if you post to an external page, FireHydrant will automatically post to the Internal status page as well.

Status Pages tab in Command Center

Status Pages tab in Command Center

Posting a Statuspage update from Command Center

Posting a status page update from the web UI

Posting to Status Page(s) from Slack

When you've linked an external status page to the FireHydrant incident, you can optionally post any incident notes directly to status pages from Slack.

To do this, you will need to have manually added the status pages to the incident (see above), or you will need to have automatically done so via Runbook steps:

Once this is enabled, you will see options in Slack for posting to all attached status pages (FireHydrant or Atlassian):

Options for posting updates to status pages

Options for posting updates to status pages

Status Templates

If you have Status Templates configured, your responders can select from a list of pre-defined update templates to further reduce cognitive load and toil during incidents. This dropdown will not be visible if no status templates exist. Visit the docs linked above for more information.

Dropdown for selecting a status template appears if at least one exists

Dropdown for selecting a status template appears if at least one exists

Additional Notes

  • Runbook Conditions - Posting incident updates will trigger the condition Time since last incident note if it is used in any of your Runbooks or steps. This allows you to do things like reminding the channel to post an update if it's been 30 minutes since the previous update, etc.

Next Steps