Microsoft Teams Commands

The FireHydrant Microsoft Teams bot allows your responders to conduct incidents from end to end without leaving their chat app. Microsoft Teams features 'Tabs,' a flexible web interface that can be added to any chat or channel. FireHydrant's bot introduces a Command Center tab, designed to mirror many of the capabilities of the FireHydrant web UI and provide a familiar interface.

Incident actions may be available through Tab UI, as direct commands typed into the incident channel's chat/posts, or both. All chat commands start with@FireHydrant.

Non-Licensed Users

Non-licensed users by default cannot interact with the FireHydrant MS Teams bot. However, licensed users can run @FireHydrant add bot token. This sets an API key for the bot, and this will allow non-licensed users to execute only a basic subset of non-destructive commands such as new, help, on-call, and page. For more information, see Enabling non-licensed users to declare incidents.

General Actions

General actions are actions or commands you can run outside of an incident channel and are not contextually tied to a specific incident.

Incident Actions

Incident actions must be taken within the context of an incident channel, whether as a chat command or using the attached Tab. We further split incident actions into multiple categories to make it easier to organize them.

Details and Updates

Personnel and Teams

Task Management