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Getting Started

  • What is FireHydrant?
  • Product Demo
  • Create Account and Manage Plans
  • Quickstart Guides
    • Onboarding Integration Quickstart
    • Slack Responder Guide
    • MS Teams Responder Guide
    • Web UI Responder Guide
    • Running a Fire Drill
  • Contacting Support

Signals

  • Getting Started
    • Introduction to Signals
    • Configuring Event Sources
    • On-Call Schedules
    • Escalation Policies
    • Alerts & Alert Triggers
    • Creating Incidents from Alerts
    • Notification Preferences
    • Migrating Teams from PagerDuty or Opsgenie
    • Alert Visualization
    • Alert Deduplication
  • Advanced Features & Guides
    • Alert Grouping
    • Events Data Model
    • Global Notification Policy
    • Live Call Routing
    • Migration Tool
    • Mobile Application
    • On-Call Schedule Best Practices
    • Noisy Alerts
    • Round Robin Targeting
    • Team Support Hours
    • Webhook Alert Targets
    • Heartbeat Monitoring
  • Event Sources
    • Generic Webhook Event Source
    • Alertmanager Event Source
    • AWS CloudWatch Event Source
    • Chronosphere Event Source
    • CircleCI Event Source
    • Cloudflare Event Source
    • Custom Event Source
    • Datadog Event Source
    • Dynatrace Event Source
    • Email Event Source
    • GCP Service Health Event Source
    • Google Cloud Stackdriver Event Source
    • Grafana Event Source
    • Honeycomb Event Source
    • Microsoft Azure Monitor Event Source
    • MongoDB Atlas Event Source
    • PagerDuty Event Source
    • Pingdom Event Source
    • Sentry Event Source
    • SignalFX Event Source
    • Site24x7 Event Source
    • StatusCake Event Source
    • Statuspage.io Event Source

FireHydrant AI Copilot

  • AI-Powered Incident Management
  • AI-Powered Incident Summaries
  • AI Meeting Transcription
  • AI-Drafted Retrospectives
  • AI-Drafted Status Page Updates
  • AI Security Practices
  • Triage Channels in Slack

Incidents

  • Declare and Respond
    • The Command Center
    • Incident Timeline
    • Incident Milestones & Lifecycle Phases
    • Starting Incidents
    • Adding Responders
    • Watched Incident Notifications
    • On-Call Paging and Lookup
    • Managing Tasks
    • Managing Follow-Ups
    • Internal Status Pages
    • External Status Pages
    • Posting Updates
    • Triggering Runbooks
    • Linking Alerts to Incidents
    • Impacted Components
    • Adding External Links
    • Attaching Support Tickets
    • Related Incidents
    • Resolving Incidents
    • Archiving Incidents
    • Reopening Incidents
    • Retroactive Incidents
    • Private Incidents
    • Scheduled Maintenances
  • Retrospectives
    • Intro to Retrospectives
    • Retrospective Templates
    • Conducting Retrospectives
    • Preview & Export Retrospectives
  • Configuring Incidents
    • Incident Fields
    • Custom Fields
    • Custom Milestones and Metrics
    • Incident Labels
    • Incident Roles
    • Incident Tags
    • Incident Types
    • Service Catalog Conditions
    • Severities and Priorities
    • Severity Matrix
    • Status Templates
    • Ticketing Settings
    • Other Incident Settings

Runbooks

  • Intro to Runbooks
  • Runbook Conditions
  • Runbook Testing
  • Runbook Best Practices
  • Tutorial Runbooks
  • Runbook Steps
    • Asana
      • Create an Asana Task
    • Confluence
      • Export Incident Retrospective Template(s) to Confluence
      • Export Retrospective to Confluence
    • FireHydrant
      • Add a Retrospective
      • Add Incident Impacts
      • Add Labels to Incident
      • Add Task List
      • Assign a Role
      • Assign a Team
      • Attach a Runbook
      • Auto-Add Functionalities Related to Service
      • Auto-Add Services Related to Functionality
      • Create an Incident Ticket
      • Freeform Text
      • Page people via Signals
      • Page Responding Teams for Impacted Services/Functionalities
      • Resolve Linked Alerts
      • Script
      • Send an Email Notification
      • Send a Webhook
      • Update Incident Details
    • FireHydrant Status Page
      • Publish to Status Page (FireHydrant)
    • Freshservice
      • Create a Freshservice Ticket
    • Giphy
      • Post a GIF From Giphy
    • Google
      • Create a Google Calendar Event
      • Create a Google Meet
      • Export Incident Retrospective Template(s) to Google Docs
      • Export Retrospective to Google Docs
    • Jira Cloud/Server
      • Add Comment to Incident Ticket
      • Create a Follow-Up Jira Cloud Issue
      • Create a Jira Issue
    • Linear
      • Create a Linear Issue
    • Microsoft Teams
      • Create Microsoft Teams Group Chat
      • Create Microsoft Teams Incident Channel
      • Create Microsoft Teams Meeting (Event)
      • Invite Users to MS Teams Group Chat
      • Notify Microsoft Teams Channel
      • Notify Microsoft Teams Channel w/ Custom Message
      • Notify Microsoft Teams Incident Channel w/ Custom Message
    • Opsgenie
      • Create Opsgenie Incident
    • PagerDuty
      • Create PagerDuty Incident
    • ServiceNow
      • Create a ServiceNow Incident
      • Create a ServiceNow Work Note
    • Shortcut
      • Create a Shortcut Issue
    • Slack
      • Add a Bookmark to Slack Incident Channel
      • Archive Slack Incident Channel
      • Create or rename Incident Slack channel
      • Invite to Slack Incident Channel
      • Notify Slack Channel
      • Notify Slack Channel w/ Custom Message
      • Notify Slack Incident Channel w/ Custom Message
    • Statuspage.io (Atlassian)
      • Create a Statuspage.io Incident
      • Update a Statuspage.io Incident
    • VictorOps (Splunk On-Call)
      • Create VictorOps (Splunk On-Call) Incident
    • Webex
      • Create a Webex Meeting
    • Zoom
      • Create a Zoom Meeting
      • End Linked Zoom Meetings
      • Invite Scribe to Zoom Meeting
  • Inspirations
    • Notify Slack when a new AI Summary is generated

Analytics

  • Analytics Basics
  • MTTx Analytics
  • Incidents and Impact
  • Resources and Tasks
  • Alerting Analytics
  • Exporting Data
  • Other Analytics

Catalog

  • Intro to Catalog
    • Catalog Basics
    • Import and Link Components
    • Associating Teams
    • Service Dependencies
    • Readiness Checklists
  • Advanced Configuration
    • Auto-Alerting Services and Teams
    • Automatic Service Ingestion
    • Change Events

Status Pages (FireHydrant)

  • Overview
  • Setup and Configuration
  • Usage
  • Managing Subscribers
  • Authenticated Status Pages
    • Microsoft Entra for Status Pages
    • Google Auth for Status Pages
    • Okta for Status Pages

Integrations

  • Integrations Overview
  • Alerting & Monitoring
    • Alertmanager
    • BugSnag
    • Datadog
    • Honeycomb
    • New Relic
    • Opsgenie
    • PagerDuty
    • Splunk On-Call (VictorOps)
    • Alert Routing
    • Linking On-Call Schedules to Teams
  • Messaging
    • Microsoft Teams
    • Slack
      • Emoji Actions (AKA: Quick Declare)
      • Signals Shift Notifications
    • Command Extensions
  • Retrospectives
    • Confluence Cloud
    • Google Docs
  • Service Catalog & Change Events
    • Backstage
    • Cortex
    • GitHub
    • ServiceNow CMDB
  • Ticketing
    • Asana
    • Freshservice
    • Jira Cloud
    • Jira Server (On-Premise)
    • Jira Field Mapping
    • Linear
    • ServiceNow
      • ServiceNow Business Rules
      • ServiceNow Field Mapping
    • Shortcut
    • Zendesk
  • Video Conferencing
    • Google Calendar
    • Google Meet
    • Webex
    • Zoom
  • Other
    • Atlassian Statuspage
    • Checkly
    • FireHydrant CLI (fhcli)
    • Terraform
    • Webhooks

Administration

  • API Keys
  • Audit Logs
  • Miscellaneous Settings
  • Organizations
  • Private Incident Access
  • Profile Settings
  • Role-Based Access Controls (RBAC)
  • SCIM Configuration
  • SSO with SAML
  • Secrets
  • Team Management
  • User Administration
  • Closing Accounts
  • Support Portal Migration FAQ

Reference

  • Acronyms and Glossary
  • Common Expression Language (CEL)
  • IP and Domain-Based Restrictions
  • Markdown Support
  • Microsoft Teams Commands
  • Slack Commands
  • Template Variables
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