Exporting Data | FireHydrant

FireHydrant has multiple ways to export data from its platform.

API

FireHydrant approaches all development API-first. For the vast majority of functions and capabilities in the FireHydrant platform, a public-facing API endpoint is available for customers to programmatically access.

To access the API, visit the API documentation here. There will be example API calls on the site for each endpoint.

Webpages

Analytics

**Download CSV** option for the MTTx table

Individual graphs and tables within the Analytics pages provide a button to Download CSV. This allows users to filter the data on the pages at the top and then export tables according to the visuals they're looking for.

Incidents

The Incidents page allows filtering the list of incidents and exporting that list to CSV file. Clicking "Export to CSV" will trigger an asynchronous background job to generate the data. Once finished, you will receive an email with a link to access the generated CSV.

The list of columns that will be included on the Incidents page export are as follows:

Field Name	Description	Docs Link
number	FireHydrant-assigned number. Counts incrementally up from 1 from the start of the organization's incident history on FireHydrant. This number is not editable.	N/A
environments	List of comma-delimited Environments impacted on the incident	Intro to Service Catalog
functionalities	List of comma-delimited Functionalities impacted on the incident	Intro to Service Catalog
services	List of comma-delimited Services impacted on the incident	Intro to Service Catalog
name	Name of the incident	N/A
severity	The severity of the incident	Severities and Priorities
priority	The priority of the incident	Severities and Priorities
slack	The name of the Slack channel, if one was created for the incident	Create or rename Incident Slack channel
tickets	Comma-delimited list of follow-ups created in the incident, listed via their ticket codes (e.g., ABC-123)	Managing Follow-Ups
active_duration	Total duration of the incident listed in `PT##S` format where the number represents the total duration	Incident Milestones
started_at detected_at acknowledged_at investigating_at identified_at mitigated_at resolved_at postmortem_started_at postmortem_completed_at	The exact timestamps of when the incident reached each milestone	Incident Milestones
opened_at	The timestamp of when the incident was opened	N/A
started_by	The person who create the incident in the format of `Name (email)`	Starting Incidents
customer_impact_summary	The customer impact statement	The Command Center
assigned_teams	Comma-delimited list of teams that were assigned to the incident if any	Team Management
tags	Comma-delimited list of tags on the incident if they exist	Incident Tags
(any custom fields)	Any custom fields defined by your organization	Incident Custom Fields

Users

The Users page on FireHydrant shows a complete directory of all users in your organization. You can also filter the list of users according to what you're looking for before exporting everything to CSV.

Downloading the CSV will generate the CSV in the browser and open a download modal for you to choose a location to save the file. The downloaded CSV will include:

Field	Description
id	The UUID assigned by FireHydrant to the user
name	User's full name
email	User's email address
role	The access role the user has
enabled	Whether the user is active ("TRUE") or disabled ("FALSE")
slack_connected	Whether the user's FireHydrant account is linked with their Slack account
alert_notification_methods	Which alerting methods the user has configured for Signals alerting. Values available are: `email`, `slack`, `sms`, `voice`, `whatsapp`, and `push`.