Publish to Status Page (FireHydrant)

During incidents, it's crucial to post updates to external stakeholders.

Prerequisites

• You will need to have a FireHydrant status page configured

Configuration

To add this step:

1. Go to Create/Edit a Runbook and click "+ Add step."
2. Search for "publish to status page" and then click the step.
3. This step comes with two configurable fields:
   1. Title - The title of the incident. This field supports Template Variables.
   2. Page - The FireHydrant status page you want to post to.
   3. (Optional) You can also configure conditions for when this Runbook step will execute.
4. Click "Add step" and then "Save runbook."

Runbook Execution

If this step executes, FireHydrant will post the incident onto your configured FireHydrant status page.

Additionally, When you mark Service Catalog components impacted on an incident, FireHydrant will automatically mark the corresponding components on the status page if they are displayed there.

Updating Status Page Incidents

Beyond publishing incidents, you can also update status page incidents with new information. FireHydrant provides a dedicated step for posting updates to existing status page incidents. This allows you to keep stakeholders informed with the latest status without creating duplicate incidents. You can use this step in runbooks to automatically post updates as the incident progresses.