Onboarding Integration Quickstart
This article will outline the onboarding process that you will follow upon your first login to the platform. Our easy to use flow will walk you through each step of the onboarding process to make sure that your team has the right tools to respond to your first incident right away.
To be prepared for the following setup, you will need to have the ability to install integrations to your tools.
We will be leading you through the set up of the following integrations
1. Chat Integration
FireHydrant works with chat tools as a powerful combo: these integrations enable you to manage the entire incident lifecycle from declaration to resolution without ever leaving your collaboration app. In addition, you'll also unlock several other functionalities like notifying other channels/teams as well as automatically inviting key stakeholders to the meeting/channel.
Today, we have support for:
Once you've configured the integration, you'll be able to take advantage of Runbook steps (automations) to do various things (navigate to the links below and browse the left navigation dropdown):
2. Video Conferencing
In many organizations, incident responders often gather on a meeting bridge to discuss problems live. After you configure your video conference tool, you will be able to effectively coordinate efforts to resolve your incidents.
We currently support:
- Google Meet
- Webex
- Zoom
- Microsoft Teams ( you can set up this integration under Settings > Integrations )
Once you've configured a video meeting integration, an additional Runbook step will be added to the Default Runbook to automatically create a meeting bridge upon the start of an incident.
3. Project Management
Integrate your project management tool of choice to help track all incidents and follow ups where your engineering teams plan and work.
We currently support:
What's next?
After you've completed your initial integration setup, please follow the steps to set up your Team, Service Catalog, and run your first Fire Drill.
Updated 11 days ago