Create a Shortcut Issue

Create a Shortcut Issue step

Create a Shortcut Issue step

Like the Jira issue creation steps, FireHydrant supports integration with Shortcut and creating incident tickets.



Currently, FireHydrant only allows one top-level incident Shortcut ticket per FireHydrant incident.


You must have Shortcut integrated and at least one project configured.

Adding the step

To add the step, go to a Runbook's edit page, and then when adding a step, search for "Shortcut."

The step allows filling in a few fields:

  • Project - The Shortcut project you'd like to create a ticket in
  • Ticket Summary - The title of the ticket
  • Ticket Description - Description of ticket

Both ticket summary and description fields support Template Variables