Create a Shortcut Issue
Like the Jira issue creation steps, FireHydrant supports integration with Shortcut and creating incident tickets.
Note:
Currently, FireHydrant only allows one top-level incident Shortcut ticket per FireHydrant incident.
Prerequisites
You must have Shortcut integrated and at least one project configured.
Adding the step
To add the step, go to a Runbook's edit page, and then when adding a step, search for "Shortcut."
The step allows filling in a few fields:
- Project - The Shortcut project you'd like to create a ticket in
- Ticket Summary - The title of the ticket
- Ticket Description - Description of ticket
Both ticket summary and description fields support Template Variables
Updated 12 months ago