Emoji Actions (AKA: Quick Declare)
React to a message in Slack to quickly get started on a new incident in FireHydrant
FireHydrant's Slack integration lets you quickly declare incidents when an emoji you assign is used in a message reaction. For example, if you'd like the 🧨 emoji to quickly declare an incident for a customer-facing outage, you can configure this in your Slack settings in FireHydrant.
Note:
Only owners can modify Emoji Actions on a Slack configuration
- Navigate to your Slack integration settings by going to Organization Settings > Integrations. Search for Slack and click the pencil icon to edit it.
- Next, click "Emoji Preferences" tab.
- Here, you can add a row (or several!) with the emojis you'd like to trigger a quick incident declaration. If you like, you can optionally assign an incident type that will be used when declaring the incident from Slack.
When a user reacts to a message with the assigned emoji (IE: 🧨) – FireHydrant will quickly reply to the message with a button allowing the user to open a new incident quickly!
Updated about 2 months ago