Auto-Add Functionalities Related to Service

As your team grows, you may occasionally find that the person declaring an incident does not know which specific functionalities are impacted but does know which service is involved. With this Runbook step, all functionalities related to a service are automatically added to an incident, assuring you that the correct end-user functionalities will be associated with your incident no matter what.

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Note

Before getting started, make sure you have Functionalities and Services added in FireHydrant. To learn more about these features, see our article on Service Catalog management.

Adding the Runbook Step

To add the Runbook step:

  1. From the FireHydrant top nav, click Runbooks.
  2. Click into an existing Runbook and then Edit runbook, or create a new one with Add runbook.
  3. From inside the Runbook, scroll down and click Add Step.
  4. Within Select step type, find Auto-Add Functionalities Related To Service and click Add step. This adds the step to the Runbook.
  5. When you're done adding or editing steps, click Save runbook.

Activating the Runbook Step

How and when this Runbook step is activated depends on the condition rules you set for it. In this example, we use the default execution of the Runbook step.Β 

When you declare an incident, you can add a service to it. When an incident is declared with an attached service, the Runbook step automatically adds functionalities to the incident that are related to that particular service. Functionalities are added with the same impact as the service; if the service is added to an incident with the status degraded, then the three related functionalities will also be added to the incident as degraded.

Extending this functionality

For example, a functionality related to a service is marked impacted in an incident (through a Runbook step at the time of declaration). It has automatic alerting turned on. In that case, the default escalation policy of the linked functionality will be paged. For more information on how to turn on automatic alerting for functionalities, see Auto-Alerting Services.