Create an Incident Ticket

❗️

Note:

This step is deprecated. Please use the respective Runbook steps for each of our supported ticketing providers:

• Create an Asana Task
• Create a Linear Issue
• Create a Jira Issue
• Create a ServiceNow Incident
• Create a Shortcut Issue

Prerequisites

• You must have configured the ServiceNow integration.
• You will need to set the ServiceNow instance as the "default project" in Settings > Incidents > Ticketing settings > Default project.

Adding the step

1. In a Runbook, edit, click "+ Add step," and then search for "Create an Incident Ticket."
2. In this step, fill in the details for the ticket summary and description (both fields support template variables.
3. When finished, click "Add step" and save the Runbook.

📘

Note:

Assign ticket to role field does not currently work for ServiceNow. Setting a value there will not assign the ServiceNow incident record to any users.