Create a Freshservice Ticket

Our Freshservice integration allows teams to ensure your incident management process is consistent with their project management setup. It's common for teams to create an Freshservice task from a FireHydrant Runbook when an incident is declared, for example.

When you create an overarching incident task in Freshworks, any created Follow-Ups in Freshservice will automatically be linked to this parent task.

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Note:

Currently, FireHydrant only allows one top-level incident Freshservice task per FireHydrant incident.

Prerequisites

You must have the Freshservice integration installed and at least one project configured to create tasks.

Adding the step

1. To add the step, edit a Runbook or create a new one, click "+ Add step", and search for Freshservice and click on it.
2. Select the project you want to create the task in