Emoji Actions (AKA: Quick Declare)

FireHydrant's Slack integration lets you quickly declare incidents when an emoji you assign is used in a message reaction. For example, if you'd like the 🧨 emoji to quickly declare an incident for a customer-facing outage, you can configure this in your Slack settings in FireHydrant.

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Note:

Only owners can modify Emoji Actions on a Slack configuration

1. Navigate to your Slack integration settings by going to Organization Settings > Integrations. Search for Slack and click the pencil icon to edit it.
2. Next, click "Emoji Preferences" tab.

3. Here, you can add a row (or several!) with the emojis you'd like to trigger a quick incident declaration. If you like, you can optionally assign an incident type that will be used when declaring the incident from Slack.

When a user reacts to a message with the assigned emoji (IE: 🧨) – FireHydrant will quickly reply to the message with a button allowing the user to open a new incident quickly!