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List ticket task and follow up creation and completion metrics

get
https://api.firehydrant.io/v1/metrics/ticket_funnel

Returns a report with task and follow up creation and completion data

Query Params
string | null

A JSON string that defines 'logic' and 'user_data'

string | null

A comma separated list of environment IDs or 'is_empty' to filter for incidents with no impacted environments

string | null

A comma separated list of service IDs or 'is_empty' to filter for incidents with no impacted services

string | null

A comma separated list of functionality IDs or 'is_empty' to filter for incidents with no impacted functionalities

string | null

A comma separated list of infrastructure IDs. Returns incidents that do not have the following infrastructure ids associated with them.

string | null

A comma separated list of team IDs

string | null

A comma separated list of IDs for assigned teams or 'is_empty' to filter for incidents with no active team assignments

string | null

Incident status

date-time | null

Filters for incidents that started on or after this date

date-time | null

Filters for incidents that started on or before this date

date-time | null

Filters for incidents that were resolved at or after this time. Combine this with the current_milestones parameter if you wish to omit incidents that were re-opened and are still active.

date-time | null

Filters for incidents that were resolved at or before this time. Combine this with the current_milestones parameter if you wish to omit incidents that were re-opened and are still active.

date-time | null

Filters for incidents that were closed at or after this time

date-time | null

Filters for incidents that were closed at or before this time

date-time | null

Filters for incidents that were created at or after this time

date-time | null

Filters for incidents that were created at or before this time

string | null

A text query for an incident that searches on name, summary, and desciption

string | null

A query to search incidents by their name

string | null

The id of a previously saved search.

string | null

A text value of priority

boolean | null

Flag for including incidents where priority has not been set

string | null

A text value of severity

boolean | null

Flag for including incidents where severity has not been set

string | null

A comma separated list of current milestones

string | null

A comma separated list of tags

string | null
enum

A matching strategy for the tags provided

Allowed:
boolean | null

Return archived incidents

date-time | null

Filters for incidents that were updated after this date

date-time | null

Filters for incidents that were updated before this date

string | null

A comma separated list of incident type IDs or 'is_empty' to filter for incidents with no incident type

custom_fields[field_id]
array of strings | null

Custom field ID to filter on

custom_fields[field_id]
custom_fields[value]
array of strings | null

Custom field value (empty means no value set)

custom_fields[value]
string | null

A comma separated list of retrospective template IDs

string | null

A comma separated list of runbook IDs

Body Params
group_by
array of strings | null
group_by
Response

Updated 7 months ago

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Updated 7 months ago